Terms and Conditions

Terms and conditions

No refunds for all items sold.

For pre-order items, Customers must pay the remaining amount and finish the deal within 14 days after stocks arrival. Otherwise customers shall be assumed to have forfeited the right to get the goods, no deposit will be refunded.

Provide 1 year limited warranty for the electronic parts of brand new guitars and pickups, customers need to bear the shipping cost to the manufacturer and the cost of parts.

If the products have quality problem (except artificial damage and malfunction caused by misuse), please contact Distortion HK within 7 days after purchase or receive the goods (whichever is later). No return or exchange for overdue.

Distortion HK will use the suitable bubble parcel for goods protection, customers need to bear the risks of lost mail and damages of products caused by mail.

Distortion HK reserves the rights for final decision.